The Citizen’s Charter is a document published by the Othukkungal Grama Panchayat that contains details regarding the various services available to citizens, along with their specified terms, conditions, and timeframes for delivery. Informing citizens of what they are entitled to within the local self-governance system is a primary duty. By publishing the Citizen’s Charter, not only are citizens made aware of their rights, but the process of accessing those services is also made transparent.
